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How can I manage my subscription?

If you have a subscription with us, you have the flexibility to manage it according to your needs. Should you wish to cancel your subscription, kindly note that it can be done effortlessly, and we will promptly take care of the cancellation for you.

What should I do if I receive the wrong item or shade?

In the event that you receive a product that is different from what you ordered, such as an incorrect tinted moisturiser shade, our 30-day refund guarantee covers the return for an exchange or refund. You may send the incorrect item back to:. HighBor

Is there a refund guarantee on my purchase?

Yes, we offer a 30-day refund guarantee on our products. If you are not entirely delighted with your purchase, you can simply return it for a refund within 30 days of the delivery date. Please follow the return instructions as mentioned above, ensuri

Can I exchange a product if the color or shade is not right for me?

If the color or shade of the product you received is not suitable, you are allowed to return it for an exchange within the 30-day refund guarantee period. Please return it to:. HighBorn Returns TeamUnit 11 Anvil CentreProspect Business ParkProspect W

How do I return a product I'm not satisfied with?

If you are not entirely satisfied with a product, you are welcome to return it within the 30-day refund guarantee period. Please return the item to:. HighBorn Returns TeamUnit 11 Anvil CentreProspect Business ParkProspect WaySWANAGEBH19 1EJ. Include

Will I be notified when out-of-stock products are available again?

If you are awaiting an out-of-stock product, such as the Warm tinted moisturiser, rest assured that we will update customers via emails and our website as soon as further supplies arrive. We appreciate your patience and understanding.

What do I do if my order is delayed?

We apologize for any delays in your order's delivery. Should you experience a delay or require information about your shipment, please rest assured that your delivery is on its way. You can track the progress of your delivery via the provided trackin

What should I do if my delivery has the wrong shipping address?

If your delivery has been sent to the wrong address, please get in touch with us promptly. Verify the address we have on file and let us know if a resend or a refund is your preferred resolution. We're committed to ensuring that you receive your orde

How does the subscribe and save option work?

The subscribe and save option is a recurring order system where you receive a percentage discount for setting up a repeat order with a specified time interval. If this option is activated, it will result in repeated delivery and charges unless explic

Do customers have the option to unsubscribe from marketing emails?

Yes, customers can request to have their email address removed from our mailing list. If you wish to stop receiving our marketing communications, simply let us know and we will ensure your preferences are updated accordingly.

How do I manage my subscriptions once I have an account?

To manage your active subscriptions, simply log in to your account and navigate to the 'active subscriptions' section. There, you'll have control over your subscriptions and can adjust them as needed—whether that means bringing forward a delivery dat

Can I apply a discount code to my subscription order?

Discount codes are specifically for one-time purchase option orders and unfortunately will not work on subscription (subscribe and save) orders because there is a generous discount already applied to these repeat orders.

How can I manage my subscription?

If you have a subscription with us, you have the flexibility to manage it according to your needs. And best of all it's really simple!. If you have an active subscription just head here to manage it right away: Manage My Subscription. You can skip a

Is there a refund guarantee on my purchase?

Yes, we offer a 30-day no quibble refund guarantee on our products. If you are not entirely delighted with your purchase, you can simply return it for a refund within 30 days of the delivery date. Please just contact us at [email protected] or

How do I return a product I'm not satisfied with?

If you are not entirely satisfied with a product, you are welcome to return it within the 30-day refund guarantee period. Please return the item to:. HighBorn Returns TeamUnit 11 Anvil CentreProspect Business ParkProspect WaySWANAGEBH19 1EJ. Include