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How can I manage my subscription?

You can view available options to change frequency, move or skip a delivery, pause or cancel in Manage my subscription, using the email address you subscribed with. You can also contact [email protected] for help. Your selected plan and order c

What should I do if I receive the wrong item or shade?

Please contact [email protected] if we sent a different product or shade from the one you ordered. Tell us which item is affected and share your order number or other purchase details if available. A photo can help us investigate, but being una

Is there a refund guarantee on my purchase?

If you are not completely happy, contact [email protected] within 30 days of delivery. Our satisfaction promise covers opened, used and sale products and refunds the price paid for the products concerned. Please contact us for the correct retur

Can I exchange a product if the color or shade is not right for me?

If the shade you chose is not suitable, please contact [email protected] so our team can review the available options under your order terms and our satisfaction promise. If we sent a different shade from the one you ordered, please tell us. Pl

How do I return a product I'm not satisfied with?

Will I be notified when out-of-stock products are available again?

If you are awaiting an out-of-stock product, such as the Warm tinted moisturiser, rest assured that we will update customers via emails and our website as soon as further supplies arrive. We appreciate your patience and understanding.

What do I do if my order is delayed?

Check your dispatch email for the available tracking link and carrier details. If the parcel has not arrived within the quoted period, tracking is unavailable, or the information seems wrong, contact [email protected] so our team can investigat

What should I do if my delivery has the wrong shipping address?

If your delivery has been sent to the wrong address, please get in touch with us promptly. Verify the address we have on file and let us know if a resend or a refund is your preferred resolution. We're committed to ensuring that you receive your orde

How does the subscribe and save option work?

The subscribe and save option is a recurring order system where you receive a percentage discount for setting up a repeat order with a specified time interval. If this option is activated, it will result in repeated delivery and charges unless explic

Do customers have the option to unsubscribe from marketing emails?

Yes, customers can request to have their email address removed from our mailing list. If you wish to stop receiving our marketing communications, simply let us know and we will ensure your preferences are updated accordingly.

How do I manage my subscriptions once I have an account?

To manage your active subscriptions, simply log in to your account and navigate to the 'active subscriptions' section. There, you'll have control over your subscriptions and can adjust them as needed—whether that means bringing forward a delivery dat

Can I apply a discount code to my subscription order?

Discount codes are specifically for one-time purchase option orders and unfortunately will not work on subscription (subscribe and save) orders because there is a generous discount already applied to these repeat orders.

How can I manage my subscription?

If you have a subscription with us, you have the flexibility to manage it according to your needs. And best of all it's really simple!. If you have an active subscription just head here to manage it right away: Manage My Subscription. You can skip a