What should I do if I receive the wrong item or shade?Updated 14 days ago
Please contact [email protected] if we sent a different product or shade from the one you ordered. Tell us which item is affected and share your order number or other purchase details if available.
A photo can help us investigate, but being unable to provide one does not remove your rights. Our team will review the appropriate remedy and provide any return instructions. Please contact us before posting the product.
See our current Returns & Money-Back Guarantee policy. Rights for faulty or misdescribed goods are separate from the 30-day satisfaction promise.