Get more information
How can I manage my subscription?
You can view available options to change frequency, move or skip a delivery, pause or cancel in Manage my subscription, using the email address you subscribed with. You can also contact [email protected] for help. Your selected plan and order c
What should I do if I receive the wrong item or shade?
Please contact [email protected] if we sent a different product or shade from the one you ordered. Tell us which item is affected and share your order number or other purchase details if available. A photo can help us investigate, but being una
Is there a refund guarantee on my purchase?
If you are not completely happy, contact [email protected] within 30 days of delivery. Our satisfaction promise covers opened, used and sale products and refunds the price paid for the products concerned. Please contact us for the correct retur
Can I exchange a product if the color or shade is not right for me?
If the shade you chose is not suitable, please contact [email protected] so our team can review the available options under your order terms and our satisfaction promise. If we sent a different shade from the one you ordered, please tell us. Pl