HIGHBORN London

If you have a subscription with us, you have the flexibility to manage it according to your needs. Should you wish to cancel your subscription, kindly note that it can be done effortlessly, and we will promptly take care of the cancellation for you.

If you have a subscription with us, you have the flexibility to manage it according to your needs. Should you wish to cancel your subscription, kindly note that it can be done effortlessly, and we will promptly take care of the cancellation for you. Additionally, if you find that you would like to modify the timing of your repeating orders&#x2014;for example, to postpone them by a month or more&#x2014;you have the freedom to do so. By doing this, you will continue to enjoy the advantage of the designated percentage discount offered with each recurring order. Moreover, if at any time you desire to reactivate your subscription, you are welcome to do so at your convenience and at the same price to avail the discount benefits.It&apos;s also worth noting that as a subscriber, you will be notified via email before any upcoming order is processed. This is a gentle reminder to provide you with the opportunity to either proceed with, postpone, or cancel the impending order. Once an order is confirmed, and payment has been made, you will receive another email to inform you when the order has been dispatched. Remember, our subscription service is designed to be tailored to your schedule, allowing you to select the time intervals between orders that best suit your needs&#x2014;be it in days, weeks, or months.If you ever find that you have a sufficient stock of our products at the time of renewal, you have the option to pause the repeat order for a predetermined duration. This ensures that you maintain the benefit of the subscription&apos;s percentage discount while not receiving products more frequently than needed. Customer satisfaction is paramount to us, and we aim to provide a subscription service that truly accommodates your individual requirements.

How can I manage my subscription?

In the event that you receive a product that is different from what you ordered, such as an incorrect tinted moisturiser shade, our 30-day refund guarantee covers the return for an exchange or refund. You may send the incorrect item back to:. HighBor

In the event that you receive a product that is different from what you ordered, such as an incorrect tinted moisturiser shade, our 30-day refund guarantee covers the return for an exchange or refund. You may send the incorrect item back to:HighBorn Returns Team Unit 11 Anvil Centre Prospect Business Park Prospect Way SWANAGE BH19 1EJRemember to include your name, email, address, and order number, and specify in a note whether you prefer a refund or an exchange, including the correct shade you desire.

What should I do if I receive the wrong item or shade?

Yes, we offer a 30-day refund guarantee on our products. If you are not entirely delighted with your purchase, you can simply return it for a refund within 30 days of the delivery date. Please follow the return instructions as mentioned above, ensuri

Yes, we offer a 30-day refund guarantee on our products. If you are not entirely delighted with your purchase, you can simply return it for a refund within 30 days of the delivery date. Please follow the return instructions as mentioned above, ensuring to include all the required details for a smooth transaction.

Is there a refund guarantee on my purchase?

If the color or shade of the product you received is not suitable, you are allowed to return it for an exchange within the 30-day refund guarantee period. Please return it to:. HighBorn Returns TeamUnit 11 Anvil CentreProspect Business ParkProspect W

If the color or shade of the product you received is not suitable, you are allowed to return it for an exchange within the 30-day refund guarantee period. Please return it to:HighBorn Returns Team Unit 11 Anvil Centre Prospect Business Park Prospect Way SWANAGE BH19 1EJBe sure to include your name, email, address, and order number, as well as a note indicating your preference for an exchange, including details of the shade you would like instead. Once we receive your return, we will process the exchange as requested.

Can I exchange a product if the color or shade is not right for me?

If you are not entirely satisfied with a product, you are welcome to return it within the 30-day refund guarantee period. Please return the item to:. HighBorn Returns TeamUnit 11 Anvil CentreProspect Business ParkProspect WaySWANAGEBH19 1EJ. Include

If you are not entirely satisfied with a product, you are welcome to return it within the 30-day refund guarantee period. Please return the item to:HighBorn Returns Team Unit 11 Anvil Centre Prospect Business Park Prospect Way SWANAGE BH19 1EJInclude your name, email, address, and order number with the return. Note that return postage is not covered by us and we do not supply return labels. You are advised to send the product back using 2nd Class post. After you have posted your return, please email a copy of the proof of postage receipt to us, enabling the refund of the product price.

How do I return a product I'm not satisfied with?

If you are awaiting an out-of-stock product, such as the Warm tinted moisturiser, rest assured that we will update customers via emails and our website as soon as further supplies arrive. We appreciate your patience and understanding.

If you are awaiting an out-of-stock product, such as the Warm tinted moisturiser, rest assured that we will update customers via emails and our website as soon as further supplies arrive. We appreciate your patience and understanding.

Will I be notified when out-of-stock products are available again?

We apologize for any delays in your order's delivery. Should you experience a delay or require information about your shipment, please rest assured that your delivery is on its way. You can track the progress of your delivery via the provided trackin

We apologize for any delays in your order&apos;s delivery. Should you experience a delay or require information about your shipment, please rest assured that your delivery is on its way. You can track the progress of your delivery via the provided tracking link. We aim to dispatch orders swiftly and appreciate your patience during busy periods.

What do I do if my order is delayed?

If your delivery has been sent to the wrong address, please get in touch with us promptly. Verify the address we have on file and let us know if a resend or a refund is your preferred resolution. We're committed to ensuring that you receive your orde

If your delivery has been sent to the wrong address, please get in touch with us promptly. Verify the address we have on file and let us know if a resend or a refund is your preferred resolution. We&apos;re committed to ensuring that you receive your order.

What should I do if my delivery has the wrong shipping address?

The subscribe and save option is a recurring order system where you receive a percentage discount for setting up a repeat order with a specified time interval. If this option is activated, it will result in repeated delivery and charges unless explic

The subscribe and save option is a recurring order system where you receive a percentage discount for setting up a repeat order with a specified time interval. If this option is activated, it will result in repeated delivery and charges unless explicitly canceled. Should you wish to cancel this subscription, please inform us, and we will ensure that no further products are sent out to you unless you place a specific order.

How does the subscribe and save option work?

Yes, customers can request to have their email address removed from our mailing list. If you wish to stop receiving our marketing communications, simply let us know and we will ensure your preferences are updated accordingly.

Yes, customers can request to have their email address removed from our mailing list. If you wish to stop receiving our marketing communications, simply let us know and we will ensure your preferences are updated accordingly.

Do customers have the option to unsubscribe from marketing emails?

To manage your active subscriptions, simply log in to your account and navigate to the 'active subscriptions' section. There, you'll have control over your subscriptions and can adjust them as needed—whether that means bringing forward a delivery dat

To manage your active subscriptions, simply log in to your account and navigate to the &apos;active subscriptions&apos; section. There, you&apos;ll have control over your subscriptions and can adjust them as needed&#x2014;whether that means bringing forward a delivery date or skipping a shipment. It&apos;s all about giving you the flexibility to modify your orders to suit your schedule.

How do I manage my subscriptions once I have an account?

Discount codes are specifically for one-time purchase option orders and unfortunately will not work on subscription (subscribe and save) orders because there is a generous discount already applied to these repeat orders.

Discount codes are specifically for one-time purchase option orders and unfortunately will not work on subscription (subscribe and save) orders because there is a generous discount already applied to these repeat orders.

Can I apply a discount code to my subscription order?

If you have a subscription with us, you have the flexibility to manage it according to your needs. And best of all it's really simple!. If you have an active subscription just head here to manage it right away: Manage My Subscription. You can skip a

If you have a subscription with us, you have the flexibility to manage it according to your needs.And best of all it&apos;s really simple!&#xA0;If you have an active subscription just head here to manage it right away: <a href="https://www.highbornlondon.com/tools/recurring/get-subscription-access?passwordless=true">Manage My Subscription</a>You can skip a shipment, change delivery details, change payment type, change delivery schedule, add products, remove products and cancel too if you wish.It&apos;s super easy and the power is in your hands!&#xA0;

Yes, we offer a 30-day no quibble refund guarantee on our products. If you are not entirely delighted with your purchase, you can simply return it for a refund within 30 days of the delivery date. Please just contact us at info@highbornlondon.com or

Yes, we offer a 30-day no quibble refund guarantee on our products. If you are not entirely delighted with your purchase, you can simply return it for a refund within 30 days of the delivery date.&#xA0;Please just contact us at <a href="mailto:info@highbornlondon.com">info@highbornlondon.com</a>&#xA0;or via chat and we&apos;ll be happy to help!