HIGHBORN London

If you have a subscription with us, you have the flexibility to manage it according to your needs. Should you wish to cancel your subscription, kindly note that it can be done effortlessly, and we will promptly take care of the cancellation for you.

If you have a subscription with us, you have the flexibility to manage it according to your needs. Should you wish to cancel your subscription, kindly note that it can be done effortlessly, and we will promptly take care of the cancellation for you. Additionally, if you find that you would like to modify the timing of your repeating orders&#x2014;for example, to postpone them by a month or more&#x2014;you have the freedom to do so. By doing this, you will continue to enjoy the advantage of the designated percentage discount offered with each recurring order. Moreover, if at any time you desire to reactivate your subscription, you are welcome to do so at your convenience and at the same price to avail the discount benefits.It&apos;s also worth noting that as a subscriber, you will be notified via email before any upcoming order is processed. This is a gentle reminder to provide you with the opportunity to either proceed with, postpone, or cancel the impending order. Once an order is confirmed, and payment has been made, you will receive another email to inform you when the order has been dispatched. Remember, our subscription service is designed to be tailored to your schedule, allowing you to select the time intervals between orders that best suit your needs&#x2014;be it in days, weeks, or months.If you ever find that you have a sufficient stock of our products at the time of renewal, you have the option to pause the repeat order for a predetermined duration. This ensures that you maintain the benefit of the subscription&apos;s percentage discount while not receiving products more frequently than needed. Customer satisfaction is paramount to us, and we aim to provide a subscription service that truly accommodates your individual requirements.

How can I manage my subscription?

In the event that you receive a product that is different from what you ordered, such as an incorrect tinted moisturiser shade, our 30-day refund guarantee covers the return for an exchange or refund. You may send the incorrect item back to:. HighBor

In the event that you receive a product that is different from what you ordered, such as an incorrect tinted moisturiser shade, our 30-day refund guarantee covers the return for an exchange or refund. You may send the incorrect item back to:HighBorn Returns Team Unit 11 Anvil Centre Prospect Business Park Prospect Way SWANAGE BH19 1EJRemember to include your name, email, address, and order number, and specify in a note whether you prefer a refund or an exchange, including the correct shade you desire.

What should I do if I receive the wrong item or shade?

Yes, we offer a 30-day refund guarantee on our products. If you are not entirely delighted with your purchase, you can simply return it for a refund within 30 days of the delivery date. Please follow the return instructions as mentioned above, ensuri

Yes, we offer a 30-day refund guarantee on our products. If you are not entirely delighted with your purchase, you can simply return it for a refund within 30 days of the delivery date. Please follow the return instructions as mentioned above, ensuring to include all the required details for a smooth transaction.

Is there a refund guarantee on my purchase?

If the color or shade of the product you received is not suitable, you are allowed to return it for an exchange within the 30-day refund guarantee period. Please return it to:. HighBorn Returns TeamUnit 11 Anvil CentreProspect Business ParkProspect W

If the color or shade of the product you received is not suitable, you are allowed to return it for an exchange within the 30-day refund guarantee period. Please return it to:HighBorn Returns Team Unit 11 Anvil Centre Prospect Business Park Prospect Way SWANAGE BH19 1EJBe sure to include your name, email, address, and order number, as well as a note indicating your preference for an exchange, including details of the shade you would like instead. Once we receive your return, we will process the exchange as requested.

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How can I manage my subscription?

What should I do if I receive the wrong item or shade?

Is there a refund guarantee on my purchase?

Can I exchange a product if the color or shade is not right for me?